I asked ChatGPT for some feedback on an essay I am writing. This is one of the points it came back with.
TOOLS
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Real Conversational AI Needs Context, Systems Access, and Ability
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The biggest mistake I see: Companies add AI, upload FAQs, and call it transformation. That is not transformation.
That is a slightly smarter auto-reply. Real conversational AI needs 3 things: → context from the customer history
→ access to business systems
→ the ability to -
From One-Way Messaging to Outcome-Driven Customer Conversations
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The real shift is this: We are moving from one-way messaging
to two-way, outcome-driven conversations. That means a customer should be able to: → ask a question
→ get a real answer
→ change an appointment
→ buy a product
→ solve the issue All inside the same thread. Not -
AI transforms customer messaging from broadcasts to productive conversations
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Most companies still treat customer messaging like a megaphone.
— Ronald van Loon (@Ronald_vanLoon) 14 avril 2026
Send update.
Push campaign.
Wait.
But AI is changing the rules fast:
The future is not better messaging.
It is conversations that actually get things done.
That is the big idea I unpacked with @GiorgioPagliara… pic.twitter.com/A7TJhFSn5wMost companies still treat customer messaging like a megaphone. Send update.
Push campaign.
Wait. But AI is changing the rules fast: The future is not better messaging.
It is conversations that actually get things done. That is the big idea I unpacked with @GiorgioPagliara -
Send Runway AI Character to Video Calls Automatically
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You can now send a Runway Character to a video call in your place. Here's how:
— Runway (@runwayml) 14 avril 2026
Step 1: Choose or Create a Runway Character
Step 2: Paste your video meeting link (Zoom, Google Meet or Teams)
Step 3: Click "Join Meeting"
Try it today at the link below. pic.twitter.com/owcFkURuvpYou can now send a Runway Character to a video call in your place. Here's how: Step 1: Choose or Create a Runway Character
Step 2: Paste your video meeting link (Zoom, Google Meet or Teams)
Step 3: Click "Join Meeting" Try it today at the link below. -
Ask Grok Feature Now Available for Premium Subscribers
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Ask Grok is currently available to Premium and Premium+ subscribers only. Subscribe to unlock this feature: https://
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Ask Grok Now Available for Premium Members
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Ask Grokは現在、PremiumおよびPremium+会員限定でご利用いただけます。機能をアンロックするにはご登録ください： https://
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Ask Grok Feature Now Available for Premium Subscribers
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Ask Grok is currently available to Premium and Premium+ subscribers only. Subscribe to unlock this feature: https://
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… -
Ask Grok Now Available for Premium Subscribers Only
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Ask Grok está disponible actualmente solo para suscriptores Premium y Premium+. Suscríbete para desbloquear esta función: https://
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… -
Ask Grok Feature Now Available for Premium Subscribers Only
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Ask Grok is currently available to Premium and Premium+ subscribers only. Subscribe to unlock this feature: https://
x.com/i/premium_sign
_up?referring_page=grok-post-2044057355113914866
…