The biggest mistake I see: Companies add AI, upload FAQs, and call it transformation. That is not transformation.
That is a slightly smarter auto-reply. Real conversational AI needs 3 things: → context from the customer history
→ access to business systems
→ the ability to
ENTERPRISE AI
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Real Conversational AI Needs Context, Systems Access, and Ability
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From One-Way Messaging to Outcome-Driven Customer Conversations
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The real shift is this: We are moving from one-way messaging
to two-way, outcome-driven conversations. That means a customer should be able to: → ask a question
→ get a real answer
→ change an appointment
→ buy a product
→ solve the issue All inside the same thread. Not -
AI transforms customer messaging from broadcasts to productive conversations
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Most companies still treat customer messaging like a megaphone.
— Ronald van Loon (@Ronald_vanLoon) 14 avril 2026
Send update.
Push campaign.
Wait.
But AI is changing the rules fast:
The future is not better messaging.
It is conversations that actually get things done.
That is the big idea I unpacked with @GiorgioPagliara… pic.twitter.com/A7TJhFSn5wMost companies still treat customer messaging like a megaphone. Send update.
Push campaign.
Wait. But AI is changing the rules fast: The future is not better messaging.
It is conversations that actually get things done. That is the big idea I unpacked with @GiorgioPagliara -
Scalable Sandboxes: The AI Agent Infrastructure Bottleneck
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Because with AI agents exploding, they need isolated, secure environments to run code, call APIs, and act autonomously—without nuking your systems or leaking data. Scalable sandboxes become the bottleneck (and the goldmine). The platform with the best ones wins devs,
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Tesla FSD Supervised: Beyond Standard Level 2 Autonomous Driving
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While Level 2 is indeed the standard legal classification for advanced driver assistance worldwide (eyes on road, hands ready), Tesla's FSD Supervised goes way beyond typical L2 systems. It handles complex urban driving, intersections, roundabouts, and more with end-to-end AI.
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SAS Innovate Conference April 27-30 in Grapevine Texas
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Hear what attendees have to say about SAS Innovate and make your plans to join them in just a few weeks 🎟️https://t.co/QE1QG7QJzn#SASInnovate | April 27-30 | Grapevine, Texas pic.twitter.com/6gwP4jG7QR
— SAS Software (@SASsoftware) 14 avril 2026Hear what attendees have to say about SAS Innovate and make your plans to join them in just a few weeks http://
2.sas.com/6010B6NyEj #SASInnovate | April 27-30 | Grapevine, Texas -
Agentic Shift: Five AI Trends Redefining Business by 2026
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The Agentic Shift:5 #AI Trends Redefining Business by 2026
by @Khulood_Almani #LLM #GenAI #ArtificialIntelligence #MachineLearning -
AI Adoption Gap in Financial Services: Benefits Realization Challenge
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80% of financial services firms use AI. Only 27% see financial benefits, a recent study shows. The gap is getting models into the hands of the people making credit decisions, underwriting calls and compliance reviews. That's what Rev NY on 5/19 is about: https://
hubs.ly/Q04bSSTQ0 -
Cognitive Robotics Transform Supply Chain Automation
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Integrating Intelligent Process Automation into supply chains replaces fragmented manual tasks with the unified layer of cognitive robotics. Advanced predictive analytics bridge the operational gap since data accuracy stabilizes the organizational culture. Microblog @antgrasso
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Active AI Intervention Transforms Industrial Quality Control Systems
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The shift from passive monitoring to active intervention represents a fundamental rewiring of quality enforcement on factory floors.