As #AI continues to advance and gain popularity, particularly in #customer #service, concerns have been raised about its potential impact on jobs in the field. Here we look at the impact of tools such as #ChatGPT on #jobs in customer service.
WORKFORCE
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JPMorgan Restricts Employee Access to ChatGPT AI Tool
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JPMorgan is restricting employees from using the popular #AI chatbot ChatGPT https://
wsj.com/articles/jpmor
gan-restricts-employees-from-using-chatgpt-2da5dc34?st=1evirshwa6qc6ol
… via @WSJ -
Companies Continue Four-Day Week After Successful Pilot Program
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Almost every company that participated in a huge 4-day week pilot scheme will continue with the structure. Of the 61 companies, at least 56 are continuing with the 4-day week after the pilot. #4dayweek #fourdayweek #jobs #work https://
bit.ly/3xL5YuR -
Women in Tech Cybersecurity Insights Session On-Demand
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This looks excellent Jen, I am sure will be an insights packed session – will this be available #ondemand as well? S #cybersecurity #womenintech #makeyourdatawork
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AI and Project Management Integration: Podcast Interview with Bill Raymond
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In this @Cognilytica #AIToday #podcast 'How AI and Project Management Fit Together’ hosts @rschmelzer & @kath0134 interview @billraymonde host of the Agile in Action Podcast and discuss why #projectmanagers should pay attention to #AI. Full episode: https://
aidatatoday.com/ai-today-podca
st-how-ai-and-project-management-fit-together-interview-with-bill-raymond-agile-in-action-podcast/?utm_source=dlvr.it&utm_medium=twitter
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ChatGPT users may replace those without AI skills
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ChatGPT will not replace people. But people who use ChatGPT might replace those who don’t.
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AI Systems Now Making Employee Layoff Decisions
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#AI is starting to pick who gets laid off #RuleoftheRobots https://
msn.com/en-us/news/tec
hnology/ai-is-starting-to-pick-who-gets-laid-off/ar-AA17HNu0
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ChatGPT’s Human-Like Nature Enables Task Substitution
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But generative AI isn’t designed do that, Acemoglu said. “ChatGPT’s claim to fame is that it sounds more like a human. The more human-like it is, the more it can be substituted in for human tasks,” he said.
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Technologies complementing humans boost productivity while preserving jobs
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Previous research has shown that technologies designed explicitly to complement humans—e.g. exoskeletons to help workers avoid injury instead of robots to replace them—are the best way to boost productivity while retaining jobs.
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Generative AI’s uncertain long-term impact on employment and work
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There’s still a big question mark as well around the long-term impact that generative AI could have on jobs and the future of work. @DrDaronAcemoglu told me that while no one really knows what will happen, he’s worried so far by what he has seen.