My biggest takeaway from this conversation: The funnel is not disappearing, but it is collapsing into a single interaction. Awareness, consideration, decision, all happening in one chat, in seconds. That is a very different operating model for marketing, sales, and service.
AI
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Real Conversational AI Needs Context, Systems Access, and Ability
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The biggest mistake I see: Companies add AI, upload FAQs, and call it transformation. That is not transformation.
That is a slightly smarter auto-reply. Real conversational AI needs 3 things: → context from the customer history
→ access to business systems
→ the ability to -
From One-Way Messaging to Outcome-Driven Customer Conversations
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The real shift is this: We are moving from one-way messaging
to two-way, outcome-driven conversations. That means a customer should be able to: → ask a question
→ get a real answer
→ change an appointment
→ buy a product
→ solve the issue All inside the same thread. Not -
AI transforms customer messaging from broadcasts to productive conversations
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Most companies still treat customer messaging like a megaphone.
— Ronald van Loon (@Ronald_vanLoon) 14 avril 2026
Send update.
Push campaign.
Wait.
But AI is changing the rules fast:
The future is not better messaging.
It is conversations that actually get things done.
That is the big idea I unpacked with @GiorgioPagliara… pic.twitter.com/A7TJhFSn5wMost companies still treat customer messaging like a megaphone. Send update.
Push campaign.
Wait. But AI is changing the rules fast: The future is not better messaging.
It is conversations that actually get things done. That is the big idea I unpacked with @GiorgioPagliara -
Is exponential curve growth significance really expected?
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its not significant because its expected on the exponential curce? pic.twitter.com/cyae6JSIPw
— Chubby♨️ (@kimmonismus) 14 avril 2026its not significant because its expected on the exponential curce?
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Send Runway AI Character to Video Calls Automatically
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You can now send a Runway Character to a video call in your place. Here's how:
— Runway (@runwayml) 14 avril 2026
Step 1: Choose or Create a Runway Character
Step 2: Paste your video meeting link (Zoom, Google Meet or Teams)
Step 3: Click "Join Meeting"
Try it today at the link below. pic.twitter.com/owcFkURuvpYou can now send a Runway Character to a video call in your place. Here's how: Step 1: Choose or Create a Runway Character
Step 2: Paste your video meeting link (Zoom, Google Meet or Teams)
Step 3: Click "Join Meeting" Try it today at the link below. -
Saint Augustine: An Incredible Mind and Heart
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Saint Augustine is – by far – my favorite saint. Such an incredible mind and heart. If I had been there I would have absolutely bawled like a complete moron. https://t.co/IhydBFu0wM
— Bojan Tunguz (@tunguz) 14 avril 2026Saint Augustine is – by far – my favorite saint. Such an incredible mind and heart. If I had been there I would have absolutely bawled like a complete moron.
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Cheaper AI reasoning models secretly cost more reveals study
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Your "cheaper" AI reasoning model is secretly costing you more! A new study by Lingjiao Chen, Chi Zhang, Yeye He, Ion Stoica, Matei Zaharia, James Zou from Stanford University, UC Berkeley, CMU, and Microsoft Research uncovers the "pricing reversal phenomenon" in LLMs. They
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Trexo Robotics Wearable Exoskeleton Enables Independent Walking
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Trexo #Robotics’ #Wearable Exoskeleton Empowers Children With Mobility Challenges to Walk Independently
— Ronald van Loon (@Ronald_vanLoon) 14 avril 2026
by @trexorobotics#Engineering #ArtificialIntelligence #Innovation #Technology pic.twitter.com/FiuMYdaEahTrexo #Robotics’ #Wearable Exoskeleton Empowers Children With Mobility Challenges to Walk Independently
by @trexorobotics #Engineering #ArtificialIntelligence #Innovation #Technology -
They Knew What Would Happen Beforehand
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It’s almost as if they knew what was gonna happen ahead of time.