I think it’s a tongue in cheeky snarky comment more than a rule – ofc if a model is your product, then you don’t have a choice. But don’t scale up before you have signs of the holy product market fit
MARKET TRENDS
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AI and human agents combine for excellent customer service
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Excellent customer service requires the efficiency of #AI combined with the empathy of #Human agents! Read more in this insightful survey: https://
zdsk.co/3qIJavP #ZendeskPartner #CX -
AI and Human Agents Transform Customer Service Excellence
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Here is a very insightful survey by @Zendesk on why most clients think AI-supported #customer service is superior. Excellent customer service requires the efficiency of #AI combined with the empathy of #Human agents >> More here: https://t.co/jypRRBK9F8 #ZendeskPartner #CX pic.twitter.com/ZJfTjOTeOU
— Pascal Bornet (@pascal_bornet) 16 juin 2023Here is a very insightful survey by @Zendesk on why most clients think AI-supported #customer service is superior. Excellent customer service requires the efficiency of #AI combined with the empathy of #Human agents >> More here: https://
zdsk.co/3J8iPxm #ZendeskPartner #CX -
Is AI Still Hot? Major San Francisco Event Draws Hundreds
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Is AI still hot? @jowyang turned away hundreds at his event in San Francisco.
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Workers Accept AI But Change Management Challenges Remain
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#GenerativeAI #ChangeManagement Workers are becoming more accepting of AI, but more work remains to reduce concerns, a study by Boston Consulting Group has found. https://
cio.com/article/481867
/positive-signs-for-generative-ais-change-management-challenge.html
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Generative AI Transforms Healthcare and Life Sciences Industry
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#GenerativeAI: A Game-Changer for Healthcare and Life Sciences https://
analyticsinsight.net/generative-ai-
a-game-changer-for-healthcare-and-life-sciences/
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AI’s Impact on Future Global Politics and Power Dynamics
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Good overview of what’s coming with AI and how it will bring about a very different kind of politics @ianbremmer https://
ted.com/talks/ian_brem
mer_the_next_global_superpower_isn_t_who_you_think/c
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GPT threatens Google’s search dominance and business model
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It is to the business model. Google hasn't shown me how it will continue making money if it doesn't win in search. GPT has taken a LOT of my friends away from Google's search, which is its real cash cow. I saw this happen in Alta Vista days when Google came along. It took
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Midjourney CEO Urged to Fix Customer Service Issues
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I keep making the point subtly hoping that @midjourney CEO @davidsholz puts some real fixes in place for customer service because you aren't the only one asking me to make a bigger deal about the lack of customer service from this company.
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Elon’s Autonomous Vehicles Will Outperform Mercedes-Benz at Scale
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Elon will do it better and for millions of cars on the road. Remember, Mercedes Benz took me in its first autonomous vehicle which was before Tesla did it.