My biggest takeaway from this conversation: The funnel is not disappearing, but it is collapsing into a single interaction. Awareness, consideration, decision, all happening in one chat, in seconds. That is a very different operating model for marketing, sales, and service.
AUTOMATION
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From One-Way Messaging to Outcome-Driven Customer Conversations
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The real shift is this: We are moving from one-way messaging
to two-way, outcome-driven conversations. That means a customer should be able to: → ask a question
→ get a real answer
→ change an appointment
→ buy a product
→ solve the issue All inside the same thread. Not -
Real Conversational AI Needs Context, Systems Access, and Ability
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The biggest mistake I see: Companies add AI, upload FAQs, and call it transformation. That is not transformation.
That is a slightly smarter auto-reply. Real conversational AI needs 3 things: → context from the customer history
→ access to business systems
→ the ability to -
AI transforms customer messaging from broadcasts to productive conversations
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Most companies still treat customer messaging like a megaphone.
— Ronald van Loon (@Ronald_vanLoon) 14 avril 2026
Send update.
Push campaign.
Wait.
But AI is changing the rules fast:
The future is not better messaging.
It is conversations that actually get things done.
That is the big idea I unpacked with @GiorgioPagliara… pic.twitter.com/A7TJhFSn5wMost companies still treat customer messaging like a megaphone. Send update.
Push campaign.
Wait. But AI is changing the rules fast: The future is not better messaging.
It is conversations that actually get things done. That is the big idea I unpacked with @GiorgioPagliara -
Send Runway AI Character to Video Calls Automatically
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You can now send a Runway Character to a video call in your place. Here's how:
— Runway (@runwayml) 14 avril 2026
Step 1: Choose or Create a Runway Character
Step 2: Paste your video meeting link (Zoom, Google Meet or Teams)
Step 3: Click "Join Meeting"
Try it today at the link below. pic.twitter.com/owcFkURuvpYou can now send a Runway Character to a video call in your place. Here's how: Step 1: Choose or Create a Runway Character
Step 2: Paste your video meeting link (Zoom, Google Meet or Teams)
Step 3: Click "Join Meeting" Try it today at the link below. -
Agentic Shift: Five AI Trends Redefining Business by 2026
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The Agentic Shift:5 #AI Trends Redefining Business by 2026
by @Khulood_Almani #LLM #GenAI #ArtificialIntelligence #MachineLearning -
Claude Managed Agents: Building AI Agents 10x Faster
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🚨 Building AI agents just got 10x faster — literally.
— Futurepedia – Learn to Leverage AI (@futurepedia_io) 14 avril 2026
Anthropic dropped Claude Managed Agents and it's a BIG deal for developers
✅ Long-running autonomous sessions
✅ Multi-agent coordination
✅ Sandboxing + permissions built in
✅ Go from idea → production in DAYS… pic.twitter.com/8hryF3rW4VBuilding AI agents just got 10x faster — literally. Anthropic dropped Claude Managed Agents and it's a BIG deal for developers Long-running autonomous sessions Multi-agent coordination Sandboxing + permissions built in Go from idea → production in DAYS
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Cognitive Robotics Transform Supply Chain Automation
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Integrating Intelligent Process Automation into supply chains replaces fragmented manual tasks with the unified layer of cognitive robotics. Advanced predictive analytics bridge the operational gap since data accuracy stabilizes the organizational culture. Microblog @antgrasso
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Active AI Intervention Transforms Industrial Quality Control Systems
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The shift from passive monitoring to active intervention represents a fundamental rewiring of quality enforcement on factory floors.
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Manufacturers Must Exit Pilot Purgatory Focus Single Flows
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Manufacturers must stop 'pilot purgatory' and focus on single flows where spatial bottlenecks occur to see real AI impact.