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Adding Chatbots Does Not Fix Underlying Product Workflows

๐—ง๐—ต๐—ฒ ๐—บ๐—ผ๐—ฑ๐—ฒ๐—ฟ๐—ป ๐—”๐—œ ๐—ฝ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜ ๐—ฟ๐—ผ๐—ฎ๐—ฑ๐—บ๐—ฎ๐—ฝ ๐—ถ๐˜€ ๐—ฟ๐—ฒ๐—บ๐—ฎ๐—ฟ๐—ธ๐—ฎ๐—ฏ๐—น๐˜† ๐˜€๐—ถ๐—บ๐—ฝ๐—น๐—ฒ. Keep the confusing workflow, preserve the feature nobody understands, and then add a chatbot so users can ask why the product still takes twelve clicks. The best part is the new

โ†’ View original post on X โ€” @pascal_bornet