PG&E hit a crisis. Wildfires. Floods. The phones exploded. PolyAI handled 1 million calls in 24 hours. Zero hold times. Total reliability.
ENTERPRISE AI
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Casino brand makes $7.2M from AI upselling calls
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One casino brand made $7.2M from AI calls. The agent didn't just answer questions. It upsold suites. It booked show tickets. It turned a cost center into a gold mine. pic.twitter.com/pYuytDIG4z
— Linus ✦ Ekenstam (@LinusEkenstam) 17 février 2026One casino brand made $7.2M from AI calls. The agent didn't just answer questions. It upsold suites. It booked show tickets. It turned a cost center into a gold mine.
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PolyAI trained on millions of messy real calls
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Real calls are messy. Crying babies. Street noise. Heavy accents. PolyAI doesn't care. It’s trained on millions of real service calls. It stays locked in when others fail. pic.twitter.com/vmZ3UVueAt
— Linus ✦ Ekenstam (@LinusEkenstam) 17 février 2026Real calls are messy. Crying babies. Street noise. Heavy accents. PolyAI doesn't care. It’s trained on millions of real service calls. It stays locked in when others fail.
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Agent Wizard builds and deploys customer service agents from URLs
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@polyaivoice has something called Agent Wizard. You give it a URL. It scrapes everything – FAQs, policies, support docs. Builds the agent. Deploys it. This is what customer service looks like now.
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Built a Starlink customer service agent in under 10 minutes
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Are call centers cooked for real?
— Linus ✦ Ekenstam (@LinusEkenstam) 17 février 2026
I built a customer service agent in <10 mins for Starlink.
It answers every single question without you having to wait on hold ever again…
Let me tell you how I built it: pic.twitter.com/l3kGviSrctAre call centers cooked for real? I built a customer service agent in <10 mins for Starlink. It answers every single question without you having to wait on hold ever again… Let me tell you how I built it:
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Agentic AI: The Future of Autonomous Intelligent Systems
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Agentic AI Explained: The Future of Autonomous AI Systems in Business & Technology https://
go.kenovy.com/7ay5 What if AI could set its own goals and make independent decisions — just like a human? Agentic AI represents the next evolution of artificial intelligence, moving -
Anthropic Rolls Out Claude Sonnet 4.6 with Benchmark Scores and Performance Insights
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BREAKING : ANTHROPIC STARTED ROLLING OUT CLAUDE SONNET 4.6 TO THE USERS! CLAUDE SONNET 4.6 SCORES 72.5% ON OSWORLD COMPUTER USE BENCHMARK. It is expected to be a good model for Cowork tasks, with performance close to Opus 4.6 at a lower price.
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Machine Learning and KPI Design: Tracking the Right Signals
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How machine learning reframes KPI design: systems optimize relentlessly. So the real leadership question isn’t “Are we tracking performance?” It’s “Are we tracking the right signals?” https://
sloanreview.mit.edu/article/what-a
i-can-teach-us-about-designing-better-kpis/
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AI enables in-the-moment autonomous resolution for observability
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Observability can be an "after the fact" indicator. Reactive Monitoring is not a solution, but a delayed reaction to a problem. Ideally, especially in complex environments, the best solution is "in the moment" Autonomous Resolution. AI now makes this possible, and @NewRelic
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AI and Data Analytics Reshape Financial Services Industry
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We’re proud to be sponsoring CDAO Financial Services 2026! Join us in New York on February 18–19 as industry leaders explore how data, analytics, and AI are reshaping financial services—from risk and compliance to innovation and customer experience. Stop by our booth.