We’re partnering with Customers Bank – a $25 billion-asset US bank with a Net Promoter Score nearly double the industry average – to deploy ElevenAgents across their customer and employee operations.
ENTERPRISE AI
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ElevenAgents Extends Conversational Support With AI
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As customer expectations shift toward conversational, always-on support, they chose ElevenAgents to extend that model into support channels without compromising the experience quality that earned that loyalty.
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Customers Bank Deploys AI Agents for Customer Support Services
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Customers Bank will roll out a series of AI agents, including:
– A 24/7 voice and chat support agent for account inquiries, card services, and transfers across phone, web, and mobile
– An onboarding agent that guides new customers through account setup
– A real-time coaching -
AI Agents Enable 24/7 Customer Service With Human Escalation
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Customers will get faster answers, shorter hold times, and access to the same quality of service at 10pm as at 10am. Every agent will be built with human escalation paths, ensuring a person is always one step away when the conversation calls for it.
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Claude Code Structures Output but Misses Contextual Business Insights
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The analyzing is still kind of the hard part. Claude Code can structure the output but it can't tell you which insight actually matters for your specific situation.
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Two-tier pricing model: consumer limits versus enterprise growth
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The $100 plan hitting walls on routine knowledge work while enterprise contracts have no visible ceiling is a two-tier product reality that's getting harder to ignore.
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Seven Core Design Decisions for Production Agent Harnesses
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Design principles for building an Agent harness. Most agent builders get three of the seven core design decisions exactly backwards. Every production agent harness is the result of seven architectural bets. Agent count, reasoning strategy, context strategy, verification,
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Product Manager Evolution Amid AI Transition and Adaptation
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If you listen to these three, the thread is not actually that PM is going away, but that it's going through a major transition, and that the PMs who adapt will have the time of their lives. The Nikhyl episode describes this best.
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Anthropic Accelerates Product Development Timelines with Latest Models
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My biggest takeaways from Claude Code's Head of Product @_catwu
: 1. Anthropic’s product development timelines have gone from six months to one month, sometimes one week, sometimes one day. Part of this acceleration is access to the latest models (i.e. Mythos). Another is -
Domino AI Demo: Medical Affairs and Payer Solutions
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With 18 days to go, here's a look at what's on the demo floor at Rev Philadelphia.
— Domino Data Lab (@DominoDataLab) 24 avril 2026
See Domino in action — AI-assisted study builds, immutable versioning, and self-service data exploration for medical affairs and payer teams.
Register now→ https://t.co/M3yzHcyekb pic.twitter.com/qr79fIx620With 18 days to go, here's a look at what's on the demo floor at Rev Philadelphia. See Domino in action — AI-assisted study builds, immutable versioning, and self-service data exploration for medical affairs and payer teams. Register now→ https://
hubs.ly/Q04dhnnd0