Ruriko fails to sign up for an account because of confusing UI (e.g. not making it clear whose birthdate the system is asking for to auth, hers or the child's.) The system blocks her access after five unsuccessful attempts to sign up for an account.
@patio11
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Electronic Medical Records System Fails on Common Pediatric Care Edge Case
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So of course the electronic medical records system barfs on the edge case of a parent being responsible for the healthcare of a minor child, because when does that ever happen.
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Language Barriers in Healthcare AI Accessibility and Patient Care
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Ruriko also ran into something that I've expressed wariness and weariness of for our entire time together: if you present as having any difficulty whatsoever with the language care is delivered in healthcare providers pull the eject button almost immediately.
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Healthcare AI Design Fails to Serve Patient Needs Effectively
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So much of the experience is obviously designed for lawyers, regulators, or healthcare professionals and not for patients (or people responsible for patient healthcare outcomes who are not medical professionals).
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Healthcare Communication Complexity Excludes Average Users
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"What do you mean?" Finger to the wind, the average level of sophistication required to read the (several pages of) words issued in response to the most simple illness imaginable was college graduate. The median healthcare user *cannot possibly be able to do that*.
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Healthcare Complexity Optimization Fails Average Users
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Healthcare is expensive blah blah health insurance is terrible if you are not given it as a form of income for services rendered blah blah, OK, taking those as given: The system seems aggressively optimized to be above the level of complexity that the typical user can tolerate.
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Systemic Design Problems in American Technology Systems
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I at least knew it was coming, and could have guessed the general shape of some of the problems (because while not being present in America for two decades I did read during the interim), but some of it is just flabbergasting systems design.
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U.S. Healthcare System Experience Leaves Patient Bewildered
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Ruriko had her first experience with U.S. healthcare taking one of the kids to Immediate Care for routine childhood issues, and several days later is still in a state of befuddlement about it.
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Software Companies Face Tax Rule Changes on Engineer Salaries
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Fun fact which is in no way fun: software businesses are currently sweating related issue. A change in rules lead to engineer salaries moving to presumptively capitalized versus presumptively deductible, which has effect of ballooning current-year taxable income of cos.
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IP Investment Tax Treatment: Capitalization vs. Immediate Deduction
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I'm not in the movie business, but hypothetically if one were to invest to develop an IP, typically one would be forced to capitalize those (deduct ratably over useful economic life of the IP). Total failure of the investment, OTOH, lets you realize/deduct immediately.