I had the great privilege of partnering with @StacySherman
, host of the Doing CX Right® podcast, for an insightful conversation about "The New Rules of Customer Experience in a Post-Digital Era." Listen now > https://
bit.ly/DXR_Antonio #CX #BusinessTransformation
@antgrasso
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New Rules of Customer Experience in Post-Digital Era
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Technology Transformation: McKinsey’s Modern Business Strategy
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Today, it's hard to imagine a modern business that doesn't use technology; its influence is pervasive. The question, however, is how to achieve what McKinsey calls "technology transformation?" Microblog @antgrasso
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DEI in the Metaverse: Diversity, Inclusion, and Equity Goals
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In the evolving metaverse, diversity is a fact, inclusion is an act, and equity is the goal. Achieving DEI requires diverse leadership, accessibility, representation, and enabling fairness in the physical world. Source @wef Link https://
bit.ly/44XseAd via @antgrasso -
Security as Code enables programmable cloud workload deployment rules
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Security as Code (SaC) enables the creation of IT security rules for cloud workload deployment via programmable code. This code can be integrated directly into configuration scripts for a streamlined process. Microblog @antgrasso
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Generative AI Elevates Automation Capabilities to 60-70 Percent
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Generative AI's influence on technological capabilities can elevate automation from 50% to between 60-70%. The progress in natural-language abilities significantly contributes to this ascension. Source @McKinsey Link https://
mck.co/3rJdk2o via @antgrasso -
Digital Surgery Unleashes Robotic Surgery Full Potential
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Robotic surgery has been in practice for several years. However, the advent of digital surgery could unleash its full potential, thanks to the increasingly pervasive use of data, analytics, and cognitive computing. Microblog @antgrasso
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Corporate Environmental Sustainability Strategy Integration Challenges
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Integrating environmental sustainability goals into corporate strategy is a challenging task. Without a well-defined plan, there's a risk of making significant proclamations without fully understanding the actions required. Microblog @antgrasso #Sustainability
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Advanced RPA Drives Cost Savings Efficiency and Revenue Growth
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Advanced RPA not only saves costs and increases efficiency but is also a mechanism to increase revenue. Read more on @DeltalogiX
> https://
bit.ly/3wwdFFU Subscribe to Newsletters > https://
bit.ly/3pick1U via @antgrasso #DeltalogixAdvisor #RPA #Automation -
MLOps: Systematic Deployment Protocols for Production AI Models
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Embracing MLOps involves establishing protocols and adopting optimal practices for systematically and efficiently deploying AI inference models in a production environment. The term mirrors the naming convention used in DevOps. Microblog @antgrasso #AI #ML #MLOps
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AI-Human Synergies in Thoughtful Work Design
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Right. AI+human-centric work design can bring significant benefits, but it requires a thoughtful and inclusive approach to leverage the synergies between humans and AI truly.