🧑‍🎓Best practices for building, testing and improving LLM-based software products are emerging as we speak.

At @raais, @fergal_reid Senior Director of ML @intercom walked through the Intercom's journey productising LLMs, their AI development tactics, and thoughts on how to best… pic.twitter.com/jZaENBIJ1j

— Nathan Benaich (@nathanbenaich) 25 juillet 2023

Best practices for building, testing and improving LLM-based software products are emerging as we speak. At @raais
, @fergal_reid Senior Director of ML @intercom walked through the Intercom's journey productising LLMs, their AI development tactics, and thoughts on how to best

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