Looking for ways out of the productivity paradox, in which the full potential of AI capabilities aren’t realized, at least right away. It can take years to figure out how to harness new technologies, but AI is under particular pressure to deliver now. @Benioff @erikbryn Marc Benioff (@Benioff) “Ryan Teeples, chief technology officer of 1-800Accountant, agrees that “breaking work into AI-enabled tasks and aligning them to KPIs not only drives measurable ROI, it also creates a better customer experience by surfacing critical information faster than a human ever could. The company uses an AI agent connected to curated data sources to address 65% of customer inquiries, with 30% arranging a call with a human. (The remaining 5% drop out of the inquiry process for various reasons.) The company uses Salesforce’s Agentforce to handle customer inquiries and its Einstein platform for orchestration across 1-800Accountant’s back end.” wsj.com/articles/companies-a… — https://nitter.net/Benioff/status/1916214140206780870#m

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